Cancellation & Refund Policy

1. What this policy covers

This policy applies to purchases made from Better Tomorrow Co for Better Tomorrow Tech services, including the Better Tomorrow Business Growth Suite, sales technology subscriptions and agreed ERP, CRM or business process engagements.

If you purchase directly from another provider, that provider’s billing and refund terms apply to that transaction. Specific terms disclosed and accepted before your purchase may supplement this policy. Statutory rights always remain unaffected.

2. Activated subscriptions and digital access

Paid subscriptions are ordinarily non-refundable once payment is confirmed and access to the purchased service has been activated, subject to the exceptions below. This applies to monthly, annual and other prepaid periods.

We do not ordinarily provide full, partial or prorated refunds solely because you:

• Changed your mind, did not use the service, or cancelled during an active paid period.
• Did not use the included features, credits, locations or usage allowances.
• Did not obtain the reviews, ratings, leads, sales or other business results you expected.
• Removed a connected account, or that account became restricted or ineligible while the principal purchased service remains available.
• Had access restricted because of unlawful activity or a material breach of the applicable terms.

Please review the plan, features, limits, compatibility and subscription duration before paying. This provision does not override the remedies for undelivered or deficient services described below.

3. Cancelling a renewal

You may cancel a renewal before the next renewal is processed, using the product’s cancellation option where available or by contacting our support team at tech@bettertomorrowco.in or +91 63539 08701. Include your registered email address and the service you want to cancel.

Cancellation stops future renewals but does not ordinarily reverse the current payment. Paid access normally continues until the end of the active billing period, except where restriction is required for a material breach or by law. Uninstalling an app, disconnecting an account, deleting a digital asset or simply stopping use does not cancel a subscription. Please retain the cancellation confirmation and contact support if you have not received it.

4. Before activation and project-based services

If you request cancellation before a subscription is activated and before any separately agreed setup work or non-recoverable commitment has begun, the unused payment is refundable.

ERP, CRM, setup, configuration, implementation, customisation and other project work are assessed according to the agreed scope and completed milestones. Fees for work already performed are ordinarily non-refundable. Advance payments for work not performed will be refunded after deducting any completed work and non-recoverable third-party costs that were disclosed and agreed before they were incurred.

We will explain any such deductions. If we cannot deliver an agreed service, an appropriate remedy or refund for the undelivered portion will be provided, subject to applicable law. A blanket subscription rule does not automatically make every implementation advance non-refundable.

5. Billing errors and other exceptions

A refund, reversal or other appropriate remedy will be assessed where:

• The same charge was processed more than once.
• Payment was collected but access was not activated within the agreed timeframe, and the issue cannot be resolved.
• We discontinue a paid service during its purchased period without providing a reasonable alternative.
• A refund or other remedy is required by applicable law.

Where appropriate, we may offer to correct the issue, restore access, extend service or provide an equivalent remedy. An alternative remedy will not replace a refund that you are legally entitled to receive without your agreement.

6. Connected services and physical items

A restriction or change imposed by a connected platform does not ordinarily create refund eligibility while the principal paid functionality remains available. If a third-party change permanently removes that functionality during an active paid period, we will assess an appropriate remedy for the affected service and period.

If your order includes NFC cards or other physical items, any item-specific cancellation or return terms will be disclosed before payment. Please contact support about a damaged, defective, incorrect or undelivered item so we can assess a replacement, refund or other appropriate remedy. The subscription no-refund rule does not remove remedies for such items.

7. How to request a review

Contact support promptly, ideally within seven calendar days of discovering a billing or service issue. This suggested reporting period does not remove statutory rights or prevent consideration of a later request.

Include your registered account or business name, service or plan, transaction date, amount, payment reference and a description of the issue. Do not send passwords, full card numbers, CVVs or payment authentication codes. We may request relevant supporting information and will communicate the outcome after reviewing the request. A request alone does not mean that a refund has been approved.

8. Approved refunds and timelines

Approved refunds will ordinarily be returned through the original payment method within 7–10 business days after approval. Banks and payment providers may require additional processing time. We will share a refund confirmation or reference when available; contact support if the credit has not arrived within the expected period.

If the original payment method cannot accept a refund, we will coordinate an appropriate alternative with you, subject to verification and payment-provider requirements.

9. Statutory rights

Nothing in this policy limits remedies that cannot lawfully be excluded, including remedies relating to materially defective, deficient, incorrectly described or undelivered services. Updates to this policy will not retrospectively remove rights relating to an existing purchase.